TicketsWest - Frequently Asked Questions

See below for answers to some frequently asked questions regarding ScanTix^® Print at Home. Click on each question to be directed to the appropriate answers.

What areScanTix^® Print at Home Tickets?
Are there benefits to choosing ScanTix^®?
Are my ScanTix^® tickets delivered to me by e-mail from TicketsWest?
Do I need any special hardware or software to use ScanTix^®?
Will this ticket be accepted as a valid ticket at the door or gate?
What if I print more than one copy of my ticket or a photocopy is made?
What if I cannot print my tickets, or portions of my ticket do not seem to be printing completely?
What if my tickets do not open?
What will TicketsWest send me if I purchase ScanTix^® Print at Home tickets?
What if my tickets are stolen?
I lost the PDF file and/or the original e-mail from TicketsWest that contained the PDF file. How do I get another PDF and/or e-mail sent?
Why isn't ScanTix^® available for all events?

What are ScanTix^® Print at Home Tickets?

TicketsWest Scantix^® Print at Home allows you to receive purchased tickets via e-mail after your credit card payment has been processed. Your e-mail will contain a PDF attachment of all tickets ordered. Open the PDF attachment, print the file and bring it to the appropriate venue. You will need Adobe Acrobat Reader to view and print your tickets. It's fast, simple and convenient! Here's how it works:

1. Select. Choose “Print ticket at Home” as your delivery method.

2. Purchase. Proceed through the purchase process. Be sure to enter a VALID e-mail address.

3. Receive and Print. Tickets will be delivered to the e-mail address that you provided during the purchase process. You may print the tickets immediately upon receipt or you may save your tickets to your computer by clicking on File on the menu then choosing the “Save a Copy” option. You now have your ticket stored. Print them at your convenience. All you need is Adobe Acrobat Reader 4.0. or higher (free).

4. At the venue, your tickets will be scanned at the gate for entry into the event. Enjoy the Event!

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Are there benefits to choosing ScanTix^®?

Yes! Convenience.

1. You get your tickets right away, without waiting in will call lines or for mail delivery.

2. You print them out anytime. No more worrying about misplacing your tickets!

3. You can forward them to others attending the event so they can print their own tickets and meet you at your seats.

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What type of file is sent for ScanTix^® Print at Home tickets?

Your ScanTix^® tickets will arrive as an attached Portable Document Format (PDF) File. You will need Adobe Acrobat Reader 4.0 or higher (free).

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Do I need any special hardware or software to use ScanTix^®?

You probably already have everything you need. All you need are:

1. Printer - Any ink-jet or laser printer (color or black & white) with a resolution of 300 dpi or more is able to print ScanTix^® tickets. Use 8.5" x 11" size plain white paper for best results (if you're unsure of your printer's resolution/dpi, check the printer manual).

2. Adobe Acrobat Reader 4.0 or higher. If you do not have it, download it now for free.

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Will this ticket be accepted as a valid ticket at the door or gate?

Yes!

The ticket that is printed through your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash, and protect it just like you would any other ticket!

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What if I print more than one copy of my ticket or a photocopy is made?

Only the first scan of the barcode on your ticket will be allowed entry.

Make sure you keep the printed ticket in a safe place like you would cash, and protect it just like you would any other ticket! If more than one copy were to arrive, the barcode scanner will alert the gate attendant that the ticket has already been scanned. If there is a dispute, TicketsWest’s ScanTix^® technology will allow event personnel the ability to verify purchase and ensure that the appropriate party is allowed entry.

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What if I cannot print my tickets, or portions of my ticket do not seem to be printing completely?

Please refer to the answers below:

• Check to make sure that you have Adobe Reader 4.0 or higher. (Adobe Acrobat Reader is a free product, click here to download Adobe Acrobat.

• Make sure your printer is on and the cables are connected to your computer.

• Make sure your computer has enough memory available; try closing any unnecessary programs.

Try this:

• Open the .pdf file in Adobe Acrobat Reader.

• Select "File," then "Print" from the top menu.

If this does not resolve your issue, please click HERE for Adobe Acrobat support regarding printing.

• Still unable to print? Please e-mail TicketsWest or speak with a TicketsWest associate at 800-325-SEAT (7328) for help.

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What if my tickets do not open?

Please click HERE for Adobe Acrobat support regarding Acrobat set-up.

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What will TicketsWest send me if I purchase ScanTix^® Print at Home tickets?

You will receive two e-mails upon purchase if you selected Print at Home Scantix®. One is a confirmation of purchase and the other will contain your ticket attachment. E-mail delivery is fast and convenient, however, from time to time, e-mails do not reach their intended destination.

• We suggest that you check any junk mail or spam guard settings that you may have on your e-mail Inbox, and alter them accordingly. These filters have been known to impede delivery of TicketsWest.com confirmations. Additionally, you may want to add our e-mail address, SysAdmin@TicketsWest.com, to your list of trusted addresses.

• If you have not located your ScanTix^® e-mail, contact us so we can help you with your order. Please have your order number available so that you may provide it when contacting us.

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What if my ScanTix^® tickets are stolen?

It is important to protect your tickets and store them in a secure location.

• In the event however that your tickets are stolen, please e-mail TicketsWest or speak with a TicketsWest associate at 800-325-SEAT (7328) and we will help you with your order.

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I lost the PDF file and/or the original e-mail from TicketsWest that contained the PDF file. How do I get another PDF and/or e-mail sent?

Log into your account on TicketsWest.com. After signing in, go to the "Re-Issue Ticket" link. After your tickets are displayed, check the appropriate box to have your tickets re-issued. You will receive an e-mail from TicketsWest soon thereafter. NOTE: The original bar code on the first PDF file printed will become invalid. Be sure to present the correct Scantix^® Print at Home tickets at the door.

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Why isn't ScanTix^® available for all events?

Only venues with the appropriate scanning equipment can offer ScanTix^®.

TicketsWest and our partner venues are constantly working to bring you the latest in technology. We are working on increasing venue and event participation. ScanTix^® availability continues to increase on a daily basis.

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